Frequently Asked Questions

Find quick answers to common questions about our premium Khadi collection, shipping, and care instructions

01
What makes Khadi fabric special compared to regular cotton?

Khadi is a handspun and handwoven fabric that represents India's rich textile heritage.

It's 100% handcrafted by skilled artisans using traditional techniques.

The fabric is more breathable and regulates body temperature better.

It has a unique texture that gets softer with each wash.

Production supports rural artisans and sustainable practices.

02
How do I track my order and what's the delivery time?

Tracking: You'll receive a link via email and SMS immediately after dispatch.

Metro Cities: 3-5 business days.

Other Cities: 5-7 business days.

03
Do you ship internationally and what are the charges?

Yes, we ship worldwide! Delivery takes 10-21 business days.

Free International Shipping on orders above ₹5000.

Custom Duties are the customer's responsibility per local laws.

04
What is your return and exchange policy?

30-Day Policy: Items must be unworn, unwashed, and in original packaging.

Free returns available for defective or wrong items received.

Refunds are processed within 5-10 business days after receipt.

05
How should I care for and maintain my Khadi garments?

Always hand wash separately in cold water with mild detergent.

Air dry in shade; avoid direct sunlight to prevent fading.

Iron on medium heat while the garment is slightly damp.

06
How do I choose the right size?

Refer to the detailed size chart on each product page.

If you are between sizes, we recommend choosing the larger size.

07
How can I be sure I'm getting authentic Khadi?

All our fabrics carry the official Khadi Mark certification.

We work directly with KVIC-certified artisans and provide traceability codes.

08
Can I visit your workshop or meet the artisans?

Visits Welcome! Appointments are required via email.

Located at G-175 Ramesh Vihar, Aligarh. Open Mon-Sat.

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