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Refund & Returns Policy - Ecomish Men's Khadi Wear

Refund & Returns Policy

Our commitment to your satisfaction with our authentic Khadi products

30-Day Return Window

You have 30 days from purchase date to initiate a return

30 Days

Condition Requirements

Items must be unused, in original condition with packaging

Original Condition

Shipping Responsibility

Customer pays return shipping costs

Customer Pays

Refund Processing

Refunds issued to original payment method within 5-10 business days

5-10 Business Days

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can't offer you a full refund or exchange.

Eligibility for Returns

To be eligible for a return, your item must be:

  • Unused and in the same condition that you received it
  • In the original packaging
  • Accompanied by a receipt or proof of purchase
Non-Returnable Items

Several types of goods are exempt from being returned:

  • Perishable goods such as food, flowers, newspapers or magazines
  • Intimate or sanitary goods
  • Hazardous materials, or flammable liquids or gases
  • Gift cards
  • Downloadable software products
  • Some health and personal care items
Important Note

Please do not send your purchase back to the manufacturer. All returns should be sent directly to our return address provided below.

Partial Refunds

There are certain situations where only partial refunds are granted:

  • Items with obvious signs of use
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error
  • Any item that is returned more than 30 days after delivery

If you receive a partial refund, it will be based on the condition of the returned item and will be communicated to you during the return process.

Refunds Process

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Refund Timeline

Step 1: Return Received
We inspect your returned item and notify you via email
Step 2: Refund Approved
Once approved, refund is processed within 24 hours
Step 3: Credit Issued
Credit appears on your statement within 5-10 business days

Late or Missing Refunds

If you haven't received a refund yet, please follow these steps:

  • 1
    First check your bank account again
  • 2
    Contact your credit card company, it may take some time before your refund is officially posted
  • 3
    Contact your bank. There is often some processing time before a refund is posted
  • 4
    If you've done all of this and you still have not received your refund yet, please contact us at ecomishstore@gmail.com

Sale Items

Only regular priced items may be refunded. Sale items cannot be refunded.

Important Notice

Items purchased during sale events, clearance sales, or promotional discounts are considered final sale and are not eligible for returns or refunds, unless they arrive damaged or defective.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at ecomishstore@gmail.com.

Return Address for Exchanges

G-175 Ramesh Vihar
Near Gyan Sarovar Colony
202001 Aligarh
Uttar Pradesh, India

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Gift Return Information

Gift returns require the original order number and the name/email of the gift giver. Gift credits can be used for future purchases on our website and do not expire.

Shipping Returns

To return your product, you should mail your product to our return address:

Return Shipping Address

G-175 Ramesh Vihar
Near Gyan Sarovar Colony
202001 Aligarh
Uttar Pradesh, India

Important Shipping Information:

  • You will be responsible for paying for your own shipping costs for returning your item
  • Shipping costs are non-refundable
  • If you receive a refund, the cost of return shipping will be deducted from your refund
  • Depending on where you live, the time it may take for your exchanged product to reach you may vary
Shipping Recommendations

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don't guarantee that we will receive your returned item if it's not sent via trackable shipping.

Need Help?

If you have any questions about our refund and returns policy, please don't hesitate to contact us.

Contact Our Support Team

For assistance with returns, refunds, or exchanges:

ecomishstore@gmail.com

Our support team typically responds within 24-48 hours during business days.

Business Hours: Monday to Friday, 10:00 AM - 6:00 PM IST

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